Shipping policy

The shipping and processing times depend on the items you're ordering. The status of each product (in stock, shipping later or made-to-order) is indicated on each individual product page, as well as the estimated shipping date.
In Stock
It's in our facilities and ready for a new home! Shipping timelines are usually within 7 business days from the date ordered, but be sure to note the estimated "ships on" on each individual product page - this is the date it will leave our facility
Estimated Dispatch Date
The estimated dispatch date will be indicated on each product page above the “ADD TO BAG” button. This date will also be indicated during checkout, Make sure to check the dates indicated during checkout and on your confirmation email. Your order may be split if the estimated dispatch dates are more than 7 days apart (Canada and US only).
The shipping fee is charged based on the subtotal before taxes and discounts. Indicated delivery timeline does not include weekends, holiday and any unforeseeable delays on the courier's end (weather, volume, traffic, etc). Estimated delivery date may be delayed if a change of delivery option was submitted on the customer’s end.
Canada
United States
Expedited* (Standard)
$100 and above Below $100
Free $4
Express
$100 and above Below $100
$10 $15
Shipping Timeline 2 - 4 business days* 1 business days*
DUTIES AND TAXES

1. United States and Canada
Duties are included. Taxes are applied at check-out according to the state/province of the shipping address.
3. Other international shipments
There may be duties and taxes incurred on your shipment that you will be responsible for. Please note that Xatli jewelry does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery.
My orders!!
we send an order confirmation email, which is sent to the same email used to make the purchase. Be sure to check all inboxes as it can make its way to junk/spam folder!
Can I cancel or update my order?
If you need to cancel or make a change to your order, please reach out within 24 hours of placing the order. Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel or update your order upon request.
Can I change my address?
Feel free to reach out to us within an hour of placing your order and we will try our best to accommodate the change before the order is processed. Kindly note that as our team works hard to get your order dispatched as quickly as possible, we are unable to guarantee the change. Once the order is shipped, Xatli jewelry cannot change the address on our end but you can follow below steps to submit special delivery instructions to the shipping carrier.

Canada Post
Canada Post is not able to accommodate any requested changes to shipment once dispatched.

Returning a gifted piece?
We offer store credit for gifted orders returning within the 15-days of purchase. Please check our return policy to make sure the item is eligible for a return and send us an email at xatli.jewelry@gmail.com requesting your return label. Don’t
 forget to include the following:
  1. The order number (Don’t worry if you don’t have one. The original purchaser’s full name and email address also help us track down the order)
  2. The address where the jewelry will be shipped from
  3. The email address associated with your purchase.
How much is the return shipping fee?

Please note your original shipping fee is not refundable and will be deducted from the refundable amount. Canada, and US may have duties and taxes incurred. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us.
 
What's your return and exchange policy?
We offer quick and easy 15-day returns for all customers in the US, Canada,Before getting started, please check below to see if your item is eligible for a return!
All returns must be:
  • Unworn
  • Have no signs of wear or damage
  • In its original condition with tags still attached (if any)
  • In all original packaging (box and pouch included)

Please return your order back to us in the original packaging it came in (or smaller), no oversized or large boxes will be accepted as this increases shipping rates. Xatli. jewelry will not be responsible for increased fees due to large packaging and reserves the right to deduct additional shipping fees from the refunded amount when applicable. Should the returned item not meet the above return guidelines, Xatli jewelry has the right to deny a return and have the item re-shipped to customers.
When will I receive my refund?
  • Due to the impact of COVID-19 and protecting our team’s safety, we’re temporarily experiencing longer processing times for returns. We’re working to accelerate this timeline but for now, please note your return will be processed within 5-10 business days from the time we receive it in our warehouse. Once processed, we will send you a confirmation via email! For more details.
  • Kindly note that Canada Post is experiencing ongoing delays and your return package may not make in time for your return cut-off date. But no worries, we’d be happy to accept them as long as the parcel is handed over to the carrier before the date.